Once your order has been placed, please allow 1–3 business days for processing before dispatch. During collection launches, promotional periods or high-volume moments, processing times may be slightly longer.

You will receive a confirmation email once your order has been placed, followed by a shipping confirmation once your order has been dispatched.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

Please allow up to 24 hours for tracking information to update after your order has been collected by the courier.

If your order is delayed, we recommend checking your tracking link first for the most recent delivery update.

If your parcel appears to be missing, has not moved for an extended period, or has not arrived within the estimated delivery timeframe, please contact us with your order number and we will look into it with the shipping provider.

While delivery delays can sometimes occur outside of our control, we will always do our best to support you and help resolve the issue where possible.

We accept returns on full-priced items within 14 days of delivery, provided the item is returned in its original condition. Items must be unworn, unwashed, free from makeup, perfume, marks or damage, with all original tags attached and in original packaging where possible.

Eligible items may be returned for a refund to the original payment method, exchanged subject to stock availability, or issued as store credit.

To request a return or exchange, please contact us at customercare@martellier.com.au within 14 days of receiving your order.

Please note that original shipping costs are non-refundable unless the item is deemed faulty or incorrect. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Sale items, promotional purchases and items purchased using discount codes are final sale and cannot be returned or refunded unless faulty.

Yes. Martellier is created with a more intentional approach, which means select styles and quantities may be limited. We recommend joining our mailing list so you do not miss new arrivals or restocks.

At this stage, Martellier does not offer international shipping. Orders are currently available for delivery within Australia only.

We hope to expand our shipping options in the future and recommend joining our mailing list or following us on social media for any updates.